MegaFishWins support
Most questions arrive on payout day. MegaFishWins answers by live chat on the site and by email at any time; documents go to a separate KYC desk.
Play nowPlayChannels
| Channel | Hours | Best for |
|---|---|---|
| Live chat | on the site | deposits, bonuses, quick questions |
| support@MegaFishWins.com | at all times | written requests, disputes, account closure |
| kyc@MegaFishWins.com | 9:00–18:00 (GMT+3) | verification, documents |
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Getting a fast answer
- Give your account email.
- Quote the transaction reference and amount.
- Attach a screenshot.
- One question per message.
When to use email
Disputes, document uploads and anything you want on record. Write the account email, the date, the amount and the request. For verification, the KYC desk may ask for the ID held next to a handwritten note with six random numbers, all four corners of the document visible.
If an agent and the terms disagree
The English terms are binding; for bonus terms, the version better for the player prevails. Ask the agent to confirm anything unusual by email.
Frequently asked questions
Is there a phone line?
No; live chat and email only.
Where do I send documents?
To kyc@MegaFishWins.com, or upload them in the account.
How long does verification take?
The desk works 9:00–18:00 (GMT+3) on working days; payouts are processed within 24 hours after it is complete.
How do I close my account?
Email support@MegaFishWins.com.